GENERAL FAQs

How safe is your installation and delivery service?

To ensure safety, our technicians and delivery crew follow strict health protocols. 

  • Have undergone rapid testing

  • Undergoes daily temperature check and monitoring

  • Wears face shield and mask at all times

  • Observes social distancing

  • Clean and disinfect equipment tools constantly

  • Equipped with alcohol and disinfectants for regular sanitation

How soon can you provide your service?

We provide our services at the soonest agreed possible time. Please click here to arrange your preferred booking schedule.


For installations, is there a survey charge?

We offer free surveys for selected areas only before installation because we aim to provide best solution to our customers. To learn more, please contact us.


Do you provide service during Sundays and holidays?

Our online booking service is available 24/7 though processing time will only be available from Mondays to Saturdays at 9:00 am to 5:00 pm. While actual service during Sundays and Holidays are subject for approval. Book Now to confirm your preferred schedule.

Customer will receive an order confirmation email or our admin will contact you directly.


What are the accepted payment methods?

We accept cash payments, gcash and credit card


Will the installation service affect the manufacturer’s warranty?

We are an accredited service provider of multiple appliance and electronic brands. The manufacturer’s warranty will not be voided.


Do you provide installation and/or repair warranty?

All of our installation service comes with a one (1)-year warranty and our repair services comes with a three (3)-month warranty for both parts and workmanship.


Do you provide installation services for appliances bought from all appliance stores?

Yes, we accept installation services for your appliances bought from all dealers. Please contact us to learn more.


Do you accommodate special or multiple installations?

We have expertise in multiple installation services. Our roster of clients that availed such services includes schools, hospitals, hotels, and offices.  Contact us  and talk to a dedicated specialist for more details.


Conditioner


What are your serviceable areas?

We provide quality service nationwide given that we have business partners that can cater same quality of services as ours.

How does your air conditioning installation and cleaning services differ from other providers?

We follow strict material and workmanship standards on all our services so you can be sure that Smile Serve only provides the best air conditioning and installation services.


What type of air conditioning systems do you install and clean?

We have the expertise in installing and cleaning different kinds of air conditioning systems from window, split, multisplit, packaged, floor-mounted, ceiling, and cassette types.


Where should I place my air conditioner?

Our service technicians can help you determine the best location for your air conditioning unit through a site survey.


How often should I get my air conditioning system cleaned?

Recommended cleaning for:

  • Residential is every 6 months

  • Commercial is every 3 months

  • Salon/computer shop is monthly


What if I want a higher or lower horsepower (HP) compared to the one recommended by the survey crew?

Smileserve understand your interest for a higher or lower horsepower (HO) compared to the recommended but it is highly advisable to follow the recommended horsepower (HO) for the best cooling experience.


Can I install my air conditioning unit on my preferred location?

Smileserve recognize each customers preference on where to place the airconditioned unit on a specific place but for best cooling experience it is advisable to follow recommended location.


Television (AV)


Why should I choose a wall-mounted installation compared to table top?

Aside from adding aesthetics to your home design, wall mounted installation can help you save more space and secure your TV from bumps and falls compared to table top installation.


What type of bracket should I choose?

Our service technicians and in-store specialists can help explain the types of bracket and the one recommended for you through site survey.


Do I have the right kind of wall for TV wall mounting?

Concrete walls are the best for TV wall mounting. For gypsum or dry walls, some wall modifications are required. We can help you determine your wall type through site survey.


Do you also install sound bars and home theaters?

We also install and optimize audio peripherals like sound bars and home theater systems


Home Appliances


What type of home appliances do you install?

We provide installation solutions for cooking ranges, range hoods, washers, and dryers. Leave the heavy lifting of your appliances to us!

Do you connect range hoods to air ducts?

We can perform customized range hood installation for ducted range hoods as long as the air duct and proper electrical wiring are prepared.


Printer Repair

I need a printer repaired. What information do you need?

In order to place a printer service request, it is helpful if you have the make and model of the printer to be serviced along with a brief description of the problem you’re encountering. In addition, you will need to have the business name, address, phone number, and contact number available.


How much will it cost me to have my printer repaired?
As all printer makes and models are unique and present unique problems, we would be needing the exact model of the printer and its defect for us to provide you with the exact cost of repair.


We are also charging ranging of  Php600 - 800 as an initial check-up fee that would be deducted from the total cost of repair if you would agree.


How long will it take to have my printer repaired?

Normally, it would only take 3 days for a printer to be repaired if the problem would be considered a minor one and parts are readily available. In cases of severe cases, we would give our best to repair your printer the soonest time possible and provide you with a regular update on its status.


How are your Technicians trained?

All Printer Repair Technicians employed are professionals in printer repair. Our Technicians trained to repair a variety of different brands, makes and models of printers.


I’d like a quote for having my printers covered under a Maintenance Agreement. Can you help?

We would be happy to provide your company with a quote. Just send us an email or give us a call with your location and the makes and models of the printers you’d like covered.


Do you sell consumables?

We don’t sell consumables, but we could endorse you to either ABENSON or Electroworld which are two top retails establishments selling consumables. These are also our affiliated companies.


Can I bring a printer to you to have it repaired?

Yes, you may bring your printer to our shop nearest to your location. We have a total of 10 repair shops located in Metro Manila, Pampanga, Laguna and Cavite. For your utmost convenience we also offer pick-up and delivery repair service, of course with an extra cost.


What is your service area?

We are catering the entire Metro Manila and nearby Luzon provinces such as Pampanga, Bulacan, Cavite, Laguna and Batangas. We could also provide you On-Site Repair Services but subject to mobilization fee.


Do you have warranty for the repairs?

We offer a 90 Days warranty both of the labor and the replaced parts.

How often should a printer be serviced?

Recommended cleaning for printer’s interior:

  • Every 6 months

  • 300 hours of operation 

Recommended cleaning for printer’s exterior:

  • Clean and remove paper waste, dirt, dust and ribbon shreds as needed.